Last Updated: 19 April 2026
This Refund & Returns Policy applies to all purchases made from Lumivique Shop (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.
1. Return Eligibility
Returns may be accepted if:
- Request is made within 7 days of delivery
- Item is unused and in original condition
- Original packaging and all components are included
- Proof of purchase is provided
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Please contact us within 48 hours of delivery and provide:
- Photos or videos of the item
- Packaging and shipping label
After review, we may offer:
- Replacement (subject to availability), or
- Refund
3. Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items are not eligible for return once used or opened:
- Body fitness products
- Pet products that have been used
- Items that have been worn, assembled, or installed
- Clearance or final sale items (unless defective)
4. Refunds
Refunds are issued when:
- A return is approved
- An item is confirmed defective or incorrect
Notes:
- Refunds are processed to the original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable unless due to our error
5. Exchanges
Exchanges are only available for defective or incorrect items.
Exchanges are subject to product availability.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Trackable shipping is recommended
7. Return Process
To request a return:
- Contact us via WhatsApp
- Wait for return instructions and approval
- Ship the item as instructed
Returns sent without prior approval may not be processed.
8. Return Address & Contact Requirement
Return addresses are provided upon approval and may vary depending on the product and fulfillment location.
All return requests must be initiated by contacting our customer support team first via WhatsApp.
Once your return request is approved, we will provide you with the correct return instructions and designated return address based on your order and product type.
Please note:
- Any address shown on our website, invoice, or packaging is not a customer service center
- Customers should not send items without prior return approval
- Returns sent without authorization may not be processed
We are fully available online to assist you with refunds, replacements, and return arrangements.
9. Order Issues & Support
We aim to resolve all issues fairly and within a reasonable timeframe. Please contact us before initiating disputes.
10. Consumer Rights
This policy does not limit your rights under applicable consumer protection laws.
11. Policy Updates
We may update this policy from time to time. Changes will apply to future orders only.
12. Contact Us
For returns, refunds, or support:
📧 Email: mavericky724@gmail.com
📱 Contact (WhatsApp): +60 17-5458042