Last Updated: 19 April 2026
1. Shipping Information
Lumivique Shop (“we”, “our”, “us”) is an online retailer offering a curated range of lifestyle products, including body fitness, pet care, kitchen solutions and other lifestyle products.
We work with trusted logistics and fulfillment partners to deliver your orders. Shipping times may vary depending on shipping destination, product availability and carrier operations.
2. Order Processing Time
- Orders are processed within 1–5 business days
- Processing includes order verification, packing, and shipping
- Orders are not processed on weekends or public holidays
3. Estimated Delivery Time
Estimated delivery times:
- 🇲🇾 Malaysia: 5–15 business days
- 🌏 Asia: 7–17 business days
- 🇦🇺 Australia & NZ: 7–20 business days
- 🌍 US & Canada: 7–17 business days
- 🇪🇺 Europe: 7–22 business days
- 🌐 Rest of world: 7–30 business days
Delivery times are estimates and may vary depending on location, customs processing, and carrier conditions.
If your order is significantly delayed, please contact us and we will assist you.
4. Shipping Fees
- Free shipping may be offered on selected products
- Any applicable fees are displayed at checkout before payment
5. Customs & Import Charges
International orders may be subject to customs duties or taxes determined by the destination country. These charges are the responsibility of the customer.
6. Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- Weather or peak seasons
- Customs processing
- Carrier or logistics disruptions
If your order is delayed beyond the expected timeframe, please contact us.
7. Address Accuracy
Customers are responsible for providing accurate shipping details. Incorrect or incomplete addresses may result in delivery issues.
8. Lost or Missing Parcels
If a parcel is confirmed lost by the carrier, we will provide a replacement or refund where appropriate.
9. Split Shipments
Orders containing multiple items may be shipped separately depending on stock availability.
10. Policy Updates
We may update this Shipping Policy from time to time. Changes will apply to future orders only.
11. Contact Us
For shipping inquiries or order support:
📧 Email: mavericky724@gmail.com
📱 WhatsApp: +60 17-5458042
🌐 Website: https://shop.lumivique.com